# Sync Freshdesk Contacts, Tickets and Meetings with Other Business Tools

# About Freshdesk


Freshdesk by Freshworks is a cloud-based Omnichannel helpdesk software which streamlines customer conversations across channels like email, social media, phone and chat.

With a powerful suite of intuitive features that focus on productivity and collaboration, it makes it easy for teams of all sizes to ensure a great support experience for customers. Freshdesk is used today by over 150,000 customers across industries, including Bridgestone, HP, Harvard University and DHL.

SyncPenguin provides Freshdesk users with real-time two-way synchronization of contacts, tickets and meetings with any other CRM, ERP, eCommerce, marketing automation tool. Use one of our pre-built synchronizations, build one by yourself or request a custom one for free!

SyncPenguin is featured on Freshdesk app gallery.

You can create and start the synchronization in the dashboard here. After that, you need to create an account and provide settings for both data sources. Below is the information about the Freshdesk settings.

Feel free to contact us if you have any questions or want us to build your custom sync.

# Sync Freshdesk contacts

Among others, you can sync Freshdesk contacts with the following apps:

# Sync Freshdesk tickets

Some of the tools you can sync tickets with:

# Sync with any other business app

Contact us if you wish to get a free custom built synchronization.

Contact us

# Freshdesk Settings

You need to provide the following information in account's Freshdesk settings JSON to be able to connect:

  "domain": "",       // without .freshdesk.com
  "apiKey": ""        // API Key generated in your Freshdesk

Note that this might be different depending on the type of Freshdesk records you're synchronizing.