Frequently Asked Questions
* What is a sync flow?
A sync flow represents a single pair of calendars, contact lists, task lists, or stores that are continuously synced (two-way or one-way) by SyncPenguin. You can add as many sync flows as you want, but each pricing plan has a certain limit on the number of active continuous sync flows you can have at any time.
** What do 2000 updates/month mean?
An update is a unit of measure that SyncPenguin uses to track your usage. An update occurs when a single data record (meeting, contact, task, inventory level, etc.) is actually updated in your business app and successfully synced by us.
If I sync every 5 minutes, is an update counted every 5 minutes?
No, if the sync is triggered and there are no changes to your data, no updates are counted. You only pay for what is actually synced!
Is the initial merge counted towards monthly usage?
No, all merge or migration events are not counted towards your monthly sync usage.
What happens if I exceed the usage limit?
In case the usage is exceeded, we simply notify you about it and give you enough time to upgrade the plan. We never automatically change your plan or charge for overages.
Can I top up my balance?
Yes, we offer one-time top-up payments that can be used on top of your monthly subscription.
What if I want to sync multiple users?
It's OK to use a single SyncPenguin account to sync multiple users or company employees. Your usage would be the sum of used sync updates among all syncs enabled.
Is VAT included in plan prices?
VAT is not included in our plan prices. Registered businesses in certain locations can enter their VAT or GST IDs to remove those taxes from their monthly or yearly bills.
Can I pay through an invoice?
Yes, you can pay through an invoice; feel free to contact us to request it.
Contact us
Any questions about the pricing? Feel free to contact us to discuss it.
