SyncPenguin's connector for Microsoft 365 contacts

Sync your Microsoft 365 contacts two-way or one-way with other apps and services

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Contacts in Microsoft 365 are stored inside each person's mailbox, so they don't automatically match your CRM, your phone's other address books, or your colleagues' contacts. Teams end up copying and importing contacts by hand, which leads to outdated phone numbers, duplicates, and missing details. SyncPenguin keeps Microsoft 365 contacts continuously in sync with your other systems and across your whole organization, so everyone has the same accurate contact information in Outlook and on their phones.

How does it work?

The Microsoft 365 Contacts connector links the contacts in your Microsoft 365 (Exchange Online) mailbox with your other apps through SyncPenguin. You can keep contacts in sync one-way or two-way with Google Contacts, iCloud, CRMs, your company directory, and other Microsoft 365 users. You can sync your own mailbox, a shared or delegated mailbox, or, as an admin, contact folders for everyone in your organization. Filters, field mapping, and no-code rules let you choose exactly which contacts sync and how.

What can Microsoft 365 contacts be synced with?

ActiveCampaign

Contacts

Attio

Contacts

Capsule CRM

Contacts

Copper CRM

Contacts

Exchange On-Premises

Contacts

Freshdesk

Contacts

Freshsales CRM

Contacts

Google

Contacts

HubSpot

Contacts

iCloud

Contacts

Mailchimp

Contacts

Method CRM

Contacts

Microsoft 365

Contacts

Microsoft 365 GAL

Users and org. contacts

Nimble CRM

Contacts

Notion

Contacts

Outlook

Contacts

Pipedrive

Contacts

Quickbooks

Contacts

Salesflare

Contacts

Salesforce

Contacts

SendGrid

Contacts

Shopify

Customers

Square

Customers

Xero

Contacts

Zoho CRM

Contacts

Popular real-world use cases

• 
  Push the company Global Address List (GAL) into every employee's Microsoft 365 Contacts so colleagues show up by name in Outlook and on their mobile phones.

  
• 
  Keep a shared team contact folder identical across all members of a department, so any update by one person reaches everyone.
• 
  Two-way sync Microsoft 365 Contacts with Google Contacts for people who use both Microsoft 365 at work and an Android phone or Gmail.

  
• 
  Sync HubSpot contacts owned by each sales rep into a 'HubSpot' folder in their Microsoft 365 Contacts, so caller ID and Outlook always show up-to-date customer details.

  
• 
  Keep Microsoft 365 Contacts and Apple iCloud Contacts in sync two-way for users who rely on iPhones and Macs alongside Outlook.

  
• 
  Sync personal Outlook.com contacts with a work Microsoft 365 account, limited to contacts marked with a specific category.

  
• 
  Keep contacts in sync between Exchange On-Premises and Microsoft 365 during a hybrid setup or a gradual migration to the cloud.

  
• 
  Sync Pipedrive or Zoho CRM contacts into Microsoft 365 Contacts, and send new contacts created in Outlook back to the CRM.

  

  
• 
  Add Microsoft 365 contacts tagged with a 'Newsletter' category to a Mailchimp audience automatically.

  
• 
  After a merger, sync Google Workspace directory users into Microsoft 365 Contacts so both organizations can easily reach each other.

Key features

Organization-Wide Sync

Admins can connect the whole Microsoft 365 tenant once and set up contact syncing for every licensed user in a chosen group. Individual users don't need to connect their own accounts.

Folders & Categories

Sync a specific contact folder, or enter a folder name and SyncPenguin creates it for you. You can also limit syncing to contacts with a chosen category.

Shared Mailboxes

Sync contacts from a shared or delegated mailbox you have access to. This makes it easy to maintain team or department address books.

Contact Photos

Optionally sync contact profile pictures along with names, emails, and phone numbers.

Smart Change Tracking

Only new, updated, and deleted contacts are picked up on each sync, which keeps syncing fast and reliable. Long notes are synced in full, without truncation.

Affordable & Scalable

With SyncPenguin you only pay for changes to your data, regardless of how many contacts you initially have, or will have in the future.

Supported fields

First name Last name Middle name Display name Nickname Title Suffix Initials Notes Company Job title Department Profession Office location Manager Assistant Business website Birthday Spouse Children File as Emails Phones Addresses Categories Photo

Things to note

• Microsoft 365 stores up to 3 email addresses per contact, so only the first 3 are synced into Microsoft 365. Email type labels (e.g. home or work) are not kept.
• Phone numbers follow Microsoft 365's structure: 1 mobile, up to 2 home, and up to 2 business numbers per contact. Other phone types, such as fax, are not synced.
• Each contact can have 1 home, 1 work, and 1 other address, which matches the address slots in Outlook.
• Custom fields are not supported. All standard Microsoft 365 contact fields are available.
• Each sync flow works with one contact folder. Contacts in other folders or subfolders can be synced by adding separate sync flows.
• Photo syncing is an optional setting. Turning it on can make syncing of very large contact lists a bit slower.
• Categories and photos may not be mapped automatically. If you want to sync them, add them in the field mapping.
• When syncing is limited to a category, deleting a contact on the other side removes only the category from the Microsoft 365 contact. The contact itself is not deleted, which protects contacts used elsewhere.
• With organization-wide setup, only enabled users who have a mailbox and a Microsoft 365 license in the selected group are available for syncing.

PRIVACY FOCUSED

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At SyncPenguin, we respect and protect the data we sync

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Frequently Asked Questions

Can I sync our company directory (GAL) into every employee's Microsoft 365 Contacts?

Yes. Combine the Microsoft 365 GAL Contacts connector with the Microsoft 365 Contacts connector and use organization-wide access. SyncPenguin then keeps each user's contacts updated with the directory, so colleagues appear in Outlook and on their phones.

Do I need to be a Microsoft 365 administrator to use this connector?

No. Anyone can sign in and sync their own mailbox, or a shared or delegated mailbox they have access to. Admin permissions are only needed if you want to set up syncing for many users across your organization at once.

Can I sync only some of my contacts instead of all of them?

Yes. You can choose a specific contact folder or limit syncing to contacts with a chosen category. You can also use SyncPenguin's no-code filters to include or exclude contacts based on any field, such as company, email domain, or job title.

Will synced contacts appear on my phone?

Yes. Contacts synced into Microsoft 365 are stored in your Exchange Online mailbox. That means they show up in Outlook on the web, desktop, and mobile, and on phones that sync contacts from your Microsoft 365 account.

Is syncing two-way?

It can be. You can set up two-way, one-way, one-to-many, or many-to-one syncing. You can also decide separately for each direction whether new, updated, and deleted contacts are synced.

Does the connector sync contact photos?

Yes. Turn on photo loading in the connector settings, and contact profile pictures can be synced along with the rest of the contact details.

How is Microsoft 365 Contacts different from the Outlook Contacts connector?

Microsoft 365 Contacts is designed for work and school Microsoft 365 accounts. It adds business features such as organization-wide setup for multiple users and user groups. The Outlook Contacts connector is a good fit for individual Outlook accounts.

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About Microsoft 365

Microsoft 365 is Microsoft's cloud productivity suite for businesses. It includes Outlook, Exchange Online, Teams, and Office apps. Microsoft 365 Contacts are stored in each user's Exchange Online mailbox and are available in Outlook on the web, desktop, and mobile devices. Organizations use them to keep track of customers, partners, and colleagues.

Official website: https://www.microsoft.com/microsoft-365